Appointment Cancellation Policy:
Being on time for your appointment is very much appreciated.
Clients arriving / beginning treatments more than 15 minutes late will be charged in full for the treatments they have booked, but only given the balance of the treatment time remaining, therefore resulting in part of the treatment being unable to be performed. This is a courtesy to our other clients whose appointment follows yours.
Cancellation Fess:
7 days notice - 50% of the treatment cost
48 hours notice - 100% of the treatment cost
Clients not showing/being home for appointments will be charged 100% of the treatment cost.
All cancellation fees will be invoiced within 7 days of the cancellation date and payable within 1 calender month.
How to cancel or change your appointment:
Any cancellations should be made by calling me on 07967 214226. If you leave a message on my answerphone and you have a mobile telephone number registered with me, you will receive a call or text confirming your cancellation. If you do not receive a call or text, please take this as confirmation that I have not received your cancellation call.
Our right to cancel:
In the unusual circumstances that I may need to cancel your booking I will contact you by telephone and give as much notice as possible.